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Keywords: Municipality
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Journal Articles
Journal of Organizational Change Management (2018) 31 (3): 728–748.
Published: 14 May 2018
..., the intervention is aimed at fostering a continuously improving type of learning culture on the workfloor of a new service unit. Design/methodology/approach In a large Dutch municipality, the installation of a new digitalized process of offering internal services was studied. A PAR method, the so-called Fourth...

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