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Keywords: SSTs
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Journal Articles
Journal of Organizational Change Management (2018) 31 (3): 637–655.
Published: 14 May 2018
...-production. He/she takes responsibility in partly automated, simplified tasks and consumption patterns while firms develop a digital strategy which affects both their offers and delivery of service. Typically, front-line employees who become conversant and experienced with an IT innovation, such as SST...
