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Keywords: Service robot
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Journal Articles
Journal of Organizational Change Management (2024) 37 (7): 1427–1445.
Published: 20 August 2024
...Sladjana Cabrilo; Rosanna Leung; Fu-Sheng Tsai; Sven Dahms Purpose This study explores how customers' individual characteristics and perceptions affect acceptance of service robots as a hotel workforce. The Interactive Technology Acceptance Model (iTAM) has inspired us to investigate effects...
