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Keywords: Total quality management
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Journal Articles
Journal of Organizational Change Management (2010) 23 (6): 710–730.
Published: 17 October 2010
...Marianna Fotaki; Steffen Böhm; John Hassard; Dorota Joanna Bourne Purpose The purpose of this paper is to explore and understand the process of successful introduction of total quality management (TQM) in Poland and the way in which it impacted on identity of Polish managers. Design/methodology...
Journal Articles
Journal of Organizational Change Management (2008) 21 (2): 213–229.
Published: 04 April 2008
... was create a picture of the company's future. Until they are able to link the balanced scorecard system with the management system, nothing serious is likely to happen. © Emerald Group Publishing Limited 2008 Total quality management Modelling Balanced scorecard Integration Organizational...
Journal Articles
Journal of Organizational Change Management (2006) 19 (3): 356–364.
Published: 01 May 2006
...Kim Buch; Ann Tolentino Purpose This paper examined employee perceptions of the rewards associated with their participation in a six sigma program. Six sigma is an approach to organizational change that incorporates elements of total quality management, business process reengineering, and employee...
