...Marianna Fotaki; Steffen Böhm; John Hassard; Dorota Joanna Bourne Purpose The purpose of this paper is to explore and understand the process of successful introduction of total quality management (TQM) in Poland and the way in which it impacted on identity of Polish managers. Design/methodology...

... and fourth question posed by Otley (1999) , similarities can be noticed with the thinking of Tsai et al. (2006) in their article on measuring company performance. © Emerald Group Publishing Limited 2008 Total quality management Modelling Balanced scorecard Integration...

...Kim Buch; Ann Tolentino Purpose This paper examined employee perceptions of the rewards associated with their participation in a six sigma program. Six sigma is an approach to organizational change that incorporates elements of total quality management, business process reengineering, and employee...