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Keywords: Aviation
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Journal Articles
How transformational leadership, workplace spirituality and resilience enhance the service recovery performance of FLEs: a theoretical integration of COR theory and SDT
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Journal of Organizational Effectiveness: People and Performance (2023) 10 (4): 644–662.
Published: 25 April 2023
...Hoang Thi Kim Quy; Mai Dong Tran; Tien Minh Dinh Purpose The present study aims to explore the linkages among transformational leadership, workplace spirituality and frontline employee (FLE) service recovery performance in the aviation service industry. The resilience of individuals was taken...
