... results, emphasizing HRM’s crucial role in enhancing results in finance, innovativeness and quality, particularly during crises. They underscore the strategic importance of HRM and EB in fostering organizational performance and resilience. Practical implications The findings offer actionable insights...

...Michael A. West; Joanne Lyubovnikova; Regina Eckert; Jean-Louis Denis Purpose – The purpose of this paper is to examine the challenges that health care organizations face in nurturing and sustaining cultures that ensure the delivery of continually improving, high quality and compassionate care...