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Keywords: Service work
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Journal Articles
Journal of Organizational Effectiveness: People and Performance (2024) 11 (2): 375–391.
Published: 13 November 2023
... the use of PMSs create negative consequences for workplace interactions?” In doing so, the study focusses on the subjective experiences of service workers in shared service centres (SSCs), which represent a variant of service work enabled by information technology (IT). SSCs are semi-autonomous...

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