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Journal Articles

Co-creating the collective service experience

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Antonella Carù, Bernard Cova
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 276–294.
https://doi.org/10.1108/JOSM-07-2014-0170
Published: 20 April 2015
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Journal Articles

Profitability and customer satisfaction in services: An integrated perspective between marketing and cost management analysis

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Antonella Carù, Antonella Cugini
Journal: Journal of Service Management
International Journal of Service Industry Management (1999) 10 (2): 132–157.
https://doi.org/10.1108/09564239910264316
Published: 01 May 1999
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