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Journal Articles

Better to be flexible than to have flunked: The mediating role of service flexibility and its determinants for team performance

Chieh-Peng Lin, Sheng-Wuu Joe, Shih-Chih Chen, Huei-Jyuan Wang

Journal of Service Management (2015) 26 (5): 823–843.

https://doi.org/10.1108/JOSM-08-2014-0201

Published: 19 October 2015

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Journal Articles

Gender differs: assessing a model of online purchase intentions in e‐tail service

Yu‐Bin Chiu, Chieh‐Peng Lin, Ling‐Lang Tang

International Journal of Service Industry Management (2005) 16 (5): 416–435.

https://doi.org/10.1108/09564230510625741

Published: 01 December 2005

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Journal Articles

Opening the black box: Assessing the mediating mechanism of relationship quality and the moderating effects of prior experience in ISP service

Chieh‐Peng Lin, Cherng G. Ding

International Journal of Service Industry Management (2005) 16 (1): 55–80.

https://doi.org/10.1108/09564230510587159

Published: 01 February 2005

View article titled, Opening the black box: Assessing the mediating mechanism of relationship quality and the moderating effects of prior experience in ISP service

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