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Claude R. Martin
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Journal Articles

A perspective on client productivity in business‐to‐business consulting services

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Claude R. Martin, Jr., David A. Horne, Winnie S. Chan
Journal: Journal of Service Management
International Journal of Service Industry Management (2001) 12 (2): 137–158.
https://doi.org/10.1108/09564230110387515
Published: 01 May 2001
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Journal Articles

Level of success inputs for service innovations in the same firm

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Claude R. Martin, Jr, David A. Horne
Journal: Journal of Service Management
International Journal of Service Industry Management (1995) 6 (4): 40–56.
https://doi.org/10.1108/09564239510096894
Published: 01 October 1995
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Journal Articles

Services Innovation: Successful versus Unsuccessful Firms

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Claude R. Martin, Jr, David A. Horne
Journal: Journal of Service Management
International Journal of Service Industry Management (1993) 4 (1): 49–65.
https://doi.org/10.1108/09564239310024985
Published: 01 March 1993
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Journal Articles

Restructuring towards a Service Orientation: The Strategic Challenges

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Claude R. Martin, Jr, David A. Horne
Journal: Journal of Service Management
International Journal of Service Industry Management (1992) 3 (1): 25–38.
https://doi.org/10.1108/EUM0000000002809
Published: 01 March 1992
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