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Keywords: Awards
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1993) 4 (2): 74–84.
Published: 01 June 1993
... audit methods and awards and assesses their uses and limitations for purchasers and providers of services. Observes that many audit frameworks for services are adapted from product quality experience and not from systematic research into factors critical to service quality. Contrasts these frameworks...
