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Keywords: Business process re‐engineering
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2004) 15 (2): 200–219.
Published: 01 April 2004
.... This issue needs further examination. © Emerald Group Publishing Limited 2004 Business‐to‐business marketing Service delivery systems Business process re‐engineering Electronic commerce Service operations Table I provides a description of what SSTs entail in B2B exchanges...
