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Keywords: Buying behaviour
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Journal Articles
International Journal of Service Industry Management (2008) 19 (4): 521–536.
Published: 08 August 2008
... by a firm's assumed responsibility regarding other customer failure. Wen‐Hsien Huang can be contacted at: whh@dragon.nchu.edu.tw © Emerald Group Publishing Limited 2008 Customer satisfaction Social interaction Employee behaviour Services Buying behaviour Perceived employee effort...

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