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Keywords: Consultancies
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Journal Articles
Asymmetry of information and the service relationship: selection and evaluation of the service provider
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1997) 8 (1): 42–64.
Published: 01 March 1997
...Camal Gallouj The relationship between consultants and their clients is characterized by a considerable asymmetry of information. In this type of relationship, the client is unable accurately to evaluate the quality of the service or advice purchased. The process of purchasing advice (in terms...
Journal Articles
Quality and Intellectual Services
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1991) 2 (1): 61–76.
Published: 01 April 1991
... frameworks regarding the question of quality. This article isolates two approaches to quality which enable a clearer view of some of the stakes at play in the changes in which the notion of quality is involved. © MCB UP Limited 1991 Quality control Training Consultancies Professionals Quality...
