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Keywords: Customer service outcomes
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (5): 941–969.
Published: 31 October 2023
... members work together) influence customer service outcomes, and whether these relationships vary across different service contexts. To advance knowledge on the nature of teamwork in service teams and to set an agenda for further work in this area, there is a need to integrate and synthesize findings...
