...Kwabena Frimpong; Alan Wilson Purpose This paper seeks to examine the relevance of some existing Western motivation and job design theories in explaining employees' service performance, termed service orientation in delivery, in a developing country context. Design/methodology/approach...

... and to move toward the information age. This is particularly true for developing countries. The situation discussed here presents a promising but challenging horizon for Latin America. Countries still have to insert themselves completely into the so‐called service revolution before profound changes could...