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Keywords: Digital service maturity
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2022) 33 (1): 143–162.
Published: 16 December 2021
... in-depth interviews. Findings First, this study identifies three gradual enabling phases concerned with the digital service maturity of SMEs consisting of digital awareness, digital service innovation and digital service mass customization. Second, the three interdependent phases of ecosystem knowledge...
