Skip to Main Content
Keywords: Dyadic fit
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
Journal of Service Management (2016) 27 (3): 299–319.
Published: 20 June 2016
... at the impact of fit on the service experience and focusses on three specific types of dyadic fit: customer-employee; customer-firm; and employee-firm. A conceptual model is presented, accompanied by a detailed development of the hypotheses. A sample of 447 consumers is used to empirically test the proposed...

or Create an Account

Close Modal
Close Modal