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Keywords: FinTech
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Journal Articles
Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2022) 33 (2): 293–320.
Published: 21 September 2021
... (Wirtz et al., 2018). The banking and finance industries has become prototypical examples of the AI technological revolution worldwide as a sector leading internal and customer-oriented automation processes (Caron, 2019). In this regard, financial technology (FinTech) has revolutionized...
