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Keywords: Flow
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Journal Articles
Flow revisited: process conceptualization and a novel application to service contexts
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2018) 29 (4): 703–734.
Published: 17 May 2018
...Jan Drengner; Steffen Jahn; Pia Furchheim Purpose Flow is an important yet under-utilized concept to examine extraordinary experiences in service encounters. An extensive review of extant literature revealed several conceptual concerns that have contributed to a blurred understanding of flow...
