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Keywords: GenAI
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Journal Articles
Impact of task type and explanation of failure reasons on users’ willingness to forgive in generative artificial intelligence: cognitive neural mechanisms
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (2): 296–319.
Published: 26 January 2026
...Rui Sun; Shukun Qin; Dong Lv; Qiuhua Zhu; Jiajia Zuo; Wenlong Tang Purpose By virtue of its own powerful generation ability, generative artificial intelligence (GenAI) has been widely used in many service scenarios. However, the situation of service failure still cannot be completely avoided...
Includes: Supplementary data
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2025)
Published: 08 May 2025
... This article opens a new stream of service research on healthy aging and technology. The most notable recent advancements in technology are spearheaded by intelligent automation (IA), artificial intelligence (AI), and service robots, and their integration and combination with generative AI (GenAI...
