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Keywords: GenAI
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (2): 296–319.
Published: 26 January 2026
...Rui Sun; Shukun Qin; Dong Lv; Qiuhua Zhu; Jiajia Zuo; Wenlong Tang Purpose By virtue of its own powerful generation ability, generative artificial intelligence (GenAI) has been widely used in many service scenarios. However, the situation of service failure still cannot be completely avoided...
Includes: Supplementary data
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2025)
Published: 08 May 2025
... technology Artificial intelligence GenAI Service robots The United Nations (UN) declared the years from 2021 to 2031 the “Decade of Healthy Aging” (UN, 2021), and a global initiative led by the World Health Organization (WHO) aims to improve the lives of older people, their families...
