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Keywords: Ghana
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Journal Articles
Relative importance of satisfaction dimensions on service performance: A developing country context
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (4): 401–419.
Published: 02 August 2013
... The satisfaction‐performance thesis and the two factor theory (motivation and hygiene factors) are tested using a case study from a developing economy, Ghana. Survey data were collected from 535 retail bank employees of two large commercial banks across 85 branches in the final phase of the research. Multiple...
