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Keywords: Industrial services
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Journal Articles
International resource configuration of product-related services in the digital age – An analysis of its antecedents
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (5): 813–834.
Published: 21 July 2021
... the international configuration decision of industrial service offerings across borders by investigating the impact of different service characteristics and the servitization strategy on this decision. Additionally, the paper sheds light on how digitalization and administrative heritage impact this decision...
Journal Articles
Forecasting sales in industrial services: Modeling business potential with installed base information
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2018) 29 (2): 277–300.
Published: 27 November 2017
... Licensed re-use rights only The purpose of this paper is to examine how installed base information could help servitizing original equipment manufacturers (OEMs) forecast and support their industrial service sales, and thus increase OEMs’ understanding regarding the dynamics of their customers...
Journal Articles
Comparing provider‐customer constellations of visibility‐based service
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2010) 21 (5): 675–692.
Published: 12 October 2010
.... Visibility Industrial services Asset management Supply chain management Operations management To sustain their competitive position, original equipment manufacturers (OEMs) increasingly provide services to their clientele (Oliva and Kallenberg, 2003 ; Anderson et al., 2007 ; Penttinen...
