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Keywords: Innovativeness
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Journal Articles
The innovation–sustainability nexus: how communication channels shape perceptions and outcomes
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (3): 373–393.
Published: 10 February 2026
...Anissa Fedji; Tor Wallin Andreassen; Lars Witell Purpose As corporate sustainability becomes increasingly scrutinized, firms must navigate the strategic role of innovation and sustainability to build competitive advantage. This study examines the relationships between social and digital innovation...
Includes: Supplementary data
Journal Articles
Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2022) 33 (2): 293–320.
Published: 21 September 2021
... or assist in managing investments by replacing human advisory services and/or the customer's own management, a recent innovation in the finance industry (Goldstein et al., 2019). The assets under robo-advisor management are expected to grow annually by 27.0%, reaching US$ 2,552bn in 2023, while...
