...Tugce Ozgen Genc; Juliette Wilson; Matthew Alexander; Jodie Conduit Purpose Drawing on service-dominant logic (S-D Logic) as a coordinating meta-theory, the paper seeks to understand how actor engagement behaviors (AEBs) serve as forms of institutional work (IW). Design/methodology/approach...

... not initiate the Milan ST. The companies and nonprofit organizations urged the city government to support the initiative, leading to its widespread success. Service ecosystem Sustainability transition Service-dominant logic Regenerative thinking Institutional work Value Co-creation...

... design practices that reshape mental models. Innovation Service design Mental models Institutional work Service ecosystems Institutional arrangements “If a factory is torn down but the rationality which produced it is left standing, then that rationality will simply produce another...

...Suvi Nenonen; Johanna Gummerus; Alexey Sklyar Purpose Service-dominant logic acknowledges that actors can influence how service ecosystems evolve through institutional work, but empirical research is only nascent. This paper advances understanding of ecosystem change by proposing that dynamic...

...Laszlo Sajtos; Michael Kleinaltenkamp; Julie Harrison Purpose Institutional arrangements for collaborative purposes have gained increasing attention within research on service ecosystems. For collaborations to be effective, actors need to undertake institutional work that will result in new...