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Keywords: Local government
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1993) 4 (4): 42–53.
Published: 01 December 1993
...Don Scott; David Shieff Uses exploratory factor analysis to investigate the dimensions of service which consumers of local government services use as a basis for their judgement of service quality: 30 customers of such a local government authority were surveyed. The six factors identified were...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1993) 4 (2): 29–40.
Published: 01 June 1993
... service quality criteria. © MCB UP Limited 1993 Baldrige Award Local government Learning organizations Public sector USA ...
