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Keywords: MACBETH approach
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Journal Articles
An artificial-intelligence-based method for assessing service quality: insights from the prosthodontics sector
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (2): 291–312.
Published: 07 April 2020
... alternatives in order to build a more or less formalized model; Evaluating, which presupposes the determination of the alternatives' impact on each fundamental point of view (FPV); Elaborating recommendations. Artificial intelligence Cognitive mapping Healthcare service quality MACBETH approach...
