..., performance‐related rewards, customer‐oriented culture, empowering management style, and empowered behavior was filled out by 356 frontline employees of 16 luxury hotels in seven European countries. These statistical analyses removed common‐method bias. Findings Results of regression analyses...

... issues. © MCB UP Limited 1994 Expertise Interpersonal communications Management styles Organizational structure Professional service firms Professionals Service Total quality management Although professionals and professional service firms (PSFs) have existed for centuries...

..., to be fundamental factors of proficient management in a service organization. Despite using a generative strategy, these espoused practices are © MCB UP Limited 1993 Australia Management attitudes Management styles Top management ...

... in a number of ways, accounts for substantial variance in leader and follower effectiveness, follower motivation, commitment and satisfaction as well as team performance. Discusses the relevance of such leadership to service‐producing organizations. © MCB UP Limited 1992 Leadership Management...

... the exchange of information between client and service organisation. In this vein, the transactional,transformational and transinformational leadership styles will be contrasted. © MCB UP Limited 1991 Leadership Corporate communications Management styles Information exchange Service industries...