...Chien‐Hsin Lin; Peter J. Sher; Hsin‐Yu Shih Purpose To propose an alternative model specification for better conceptualizing the definition of a customer perceived value construct, and to discuss the theoretical justification of the model. Design/methodology/approach The proposed model...

.../approach In order to simultaneously model the two decisions, we use a system of equations based on the Heckit model. Findings The dimensions affecting the decision to go on holiday are income, household size, education, size of the city of origin and opinion of going on holiday. The determinant...

... and a commercial objective. Based on the technology acceptance model, we develop a conceptual framework and examine empirically which factors drive customer satisfaction with MGC sessions. Particularly, we look at the impact of perceived usefulness, perceived ease of use and perceived enjoyment on customer...

...Faye X. Zhu; Walter Wymer; Injazz Chen This paper explores the impact of information technology (IT) on service quality in the consumer‐banking sector. It proposes a service quality model that links customer perceived IT‐based service options to traditional service dimensions as measured...

..., satisfaction models to date have failed to explicitly treat expectations as distributions. In this study, expectations were modeled along two dimensions – mean and variance of expected performance – which were manipulated together with actual performance in a true experimental design. The findings indicate...

... has been developed. Data have been collected from executives from banks in a developing economy. The instrument has been empirically tested for unidimensionality, reliability and construct validity using a confirmatory factor analysis approach. A model for TQS has also been proposed, illustrating...

..., but not a sufficient, condition for producing quality professional services at reasonable costs. Using the innovation model of Boynton et al. (1993), identifies continuous improvement, rather than mass production, as the key step in the rationalization of what has been a craft industry and the ultimate...

...David A. Collier Describes research which continues the quest to model performance using structural equation models. The objective is to provide meaningful and substantively interpretable predictions of process performance using structural equation modelling. Develops structural equation models...