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Keywords: Perceived innovativeness
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management 1–5.
Published: 24 February 2026
... these linkages and validate the contentions in previous research using company-focused measures. Design/methodology/approach I focus on the additional ways to examine and measure perceived innovativeness based on what I have learned from scale development with my colleagues Len Berry and Parsu Parasuraman...
