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Keywords: Quality improvement
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2008) 19 (1): 32–62.
Published: 14 March 2008
.../implications The proposed definition and model were developed for analysing typical ongoing business‐to‐business relationships. Practical implications The study offers a tool for analysing and improving relationships, setting priorities in quality improvements, and selecting counterparts. Originality...
