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Keywords: Retail trade
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Journal Articles
Applying the service profit chain to analyse retail performance: The case of the managerial strait‐jacket?
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (2005) 16 (4): 337–356.
Published: 01 September 2005
... linkages. © Emerald Group Publishing Limited 2005 Consumer satisfaction Retail trade Performance measures Customer loyalty Profit There has been a growing body of empirical research over the last 15 years investigating performance linkages between employee perceptions...
