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Keywords: Review of reviews
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Journal Articles
Boundary-breaking opportunities in service failure and recovery
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (1): 100–132.
Published: 29 January 2025
... continued relevance and growth. The purpose of this paper is to identify boundary-breaking opportunities in SFR research by fundamentally challenging some of the central assumptions of the field. Design/methodology/approach This paper employs a unique “review of reviews” methodology to synthesise...
Includes: Supplementary data
