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Keywords: Service characteristics
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Journal Articles
International resource configuration of product-related services in the digital age – An analysis of its antecedents
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (5): 813–834.
Published: 21 July 2021
... the international configuration decision of industrial service offerings across borders by investigating the impact of different service characteristics and the servitization strategy on this decision. Additionally, the paper sheds light on how digitalization and administrative heritage impact this decision...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2019) 30 (6): 739–765.
Published: 09 October 2019
...; appropriate risk management strategies in guaranteeing availability; and service pricing focused on access and use rather than ownership. Service characteristics On-demand services Access economy This paper studies the characteristics of on-demand services to better understand the meaning...
Journal Articles
Does one size fit all? New service development across different types of services
Available to PurchaseElina Jaakkola, Thomas Meiren, Lars Witell, Bo Edvardsson, Adrienne Schäfer, Javier Reynoso, Roberta Sebastiani, Doris Weitlaner
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (2): 329–347.
Published: 18 April 2017
... by using case-based data to find clusters of characteristics; this resulted in the identification of three types of service processes: professional services, service shops, and mass services. Bowen (1990) presented a typology of services based on customer perceptions of service characteristics...
