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Keywords: Service orientation
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Journal Articles
Relative importance of satisfaction dimensions on service performance: A developing country context
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (4): 401–419.
Published: 02 August 2013
...Kwabena Frimpong; Alan Wilson Purpose This paper seeks to examine the relevance of some existing Western motivation and job design theories in explaining employees' service performance, termed service orientation in delivery, in a developing country context. Design/methodology/approach...
