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Keywords: Service value
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Journal Articles
A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement
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Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (4): 724–762.
Published: 21 August 2017
... Licensed re-use rights only Hospitality Construct validity Value dimensions Higher-order measures Service value Since the start of academic marketing research, more than 50 years ago, understanding the process of creating and attributing value has interested scholars (Holbrook, 1999...
