... studies buyer‐supplier transactions (Levitt, 1965 ; Robinson et al., 1967). Finn Wynstra can be contacted at: fwynstra@rsm.nl © Emerald Group Publishing Limited 2006 Buyer‐seller relationships Buyers Supplier relations Finally, hardly any research is published...

... Customer satisfaction Supplier relations This research addresses the role that information technology plays in supporting relationships between customers and suppliers in the financial service industry. Firms in different sectors of this industry – brokerage houses, retail banks, institutional...

... and providers select a framework with caution, they may reduce the risks inherent in contracting for services and develop more refined monitoring methods. Awards Contracts Operational audit Purchasing Service quality Supplier relations © MCB UP Limited 1993 ...