...Hung Tai Tsou Purpose The purpose of this paper is to describe the relationships among collaboration competency, partner match, knowledge integration mechanisms (KIMs), and e‐service product innovation. Design/methodology/approach Data were collected from 118 financial firms in Taiwan...

..., replication and validation across several samples, contexts, and cultures. Jiun‐Sheng Chris Lin can be contacted at: jlin@management.ntu.edu.tw © Emerald Group Publishing Limited 2012 Taiwan Consumer behaviour Internet Mobile technology Self‐service technologies Technology readiness...

.../implications This study is conducted in only one industry (communications) and one country (Taiwan). Practical implications Integration capabilities of different innovation competencies of a firm is vital for the successful development of integrated services, and out of all the innovation competencies...

... Internet Consumer behaviour Auctions Electronic commerce Customer services quality Taiwan Therefore, it is hypothesized that: H1. The e‐service quality of an online auction web site will affect the overall satisfaction of the buyer toward the online auction web site; including...

... as an antecedent of, relationship quality. Structural equation modeling techniques are applied to data collected from customers in the two important financial services (insurance and banking) in Taiwan to test the framework. Findings A service employee with CO approach increases relationship quality while a SO...

...Ching‐Jui Keng; Tseng‐Lung Huang; Li‐Jie Zheng; Maxwell K. Hsu Purpose The purpose of this study is to explore the impacts of service encounters on customer experiential value and subsequently on customer behavioral intentions in a shopping mall context in Taiwan. Design/methodology/approach...

... or visiting businesspeople. A pretest, employing the critical incident technique, established descriptions of common service failures and recovery strategies for the sample frame. Domestic (in Taiwan) and foreign (outside Taiwan) service encounters were then compared in both failure and recovery stages...