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Keywords: Telecommunications industry
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Journal Articles
Telecommunication services in context: Distribution consequences of technological change and convergence
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1997) 8 (5): 453–473.
Published: 01 December 1997
...Per Andersson; Bengt G. Mölleryd A longitudinal case study of the diffusion and change of mobile telephony in Sweden highlights the effects on service distribution against the background of rapid technological development and deregulations in the telecommunications industry. The descriptive...
Journal Articles
Analysis, planning, improvisation and control in the development of new services
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1995) 6 (2): 24–35.
Published: 01 May 1995
... Telecommunications industry Transport Given the increasing importance of the service sector in western economies, not enough research has been carried out in the field of new service development (de Bretani, 1993a ; Edvardsson and Olsson, 1996 ; Harvey, 1992 ; Shostack, 1981 , 1984). Only recently has...
