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Keywords: Transport
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Journal Articles
Analysis, planning, improvisation and control in the development of new services
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1995) 6 (2): 24–35.
Published: 01 May 1995
... Telecommunications industry Transport Given the increasing importance of the service sector in western economies, not enough research has been carried out in the field of new service development (de Bretani, 1993a ; Edvardsson and Olsson, 1996 ; Harvey, 1992 ; Shostack, 1981 , 1984). Only recently has...
