... into the overall ES. The supplier and the focal organization share responsibility over the entire development process (Lee and Schmidt, 2017). This study defines this supplier co-creation mode as OD. Servitization Uncertainty management Engineering service Engineering service development Co-creation...

... industries and across the life cycle. Originality/value – The paper builds on the theory behind risk and uncertainty management and proposes an innovative framework that avoids the assumption of “perfect” knowledge by raising questions about the validity of the input data. RQ1. What...