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1-3 of 3
Keywords: User satisfaction
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Journal Articles
A descriptive model of online shopping process: some empirical results
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (2003) 14 (5): 556–569.
Published: 01 December 2003
... mentioned, as expected, as two important factors. All respondents indicated positive intentions for future online purchases. © MCB UP Limited 2003 Internet Home shopping Data security User satisfaction The explosive expansion of e‐commerce since the 1990s has dramatically changed...
Journal Articles
Consumer perceptions of Internet retail service quality
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (2002) 13 (5): 412–431.
Published: 01 December 2002
..., and conducts a survey to assess the reliability and validity (convergent, discriminant, and nomological) of these dimensions. Theoretical and managerial implications of the results are also discussed. © MCB UP Limited 2002 E‐commerce Internet User satisfaction Service quality A recent US...
Journal Articles
Factors affecting information systems’ success
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1996) 7 (1): 74–93.
Published: 01 March 1996
... user approval is given. © MCB UP Limited 1996 Customer requirements Information systems Performance measurement Quality Service operations User satisfaction It is also possible to classify research according to the analytical approach taken. For example, Kydd (1989...
