... industries Value added Andy NeelyRAEng Professor of Complex Services andDirector of Cambridge Service Alliance, University of Cambridge Rajkumar RoyProfessor of Competitive Design, Head of Manufacturing Department, and Director of the EPSRC Centre for Innovative Manufacturing in Through-life...

... originally appeared in Volume 21 Number 3, 2010, Journal of Service Management Outstanding Reviewer Professor Maria Holmlund Hanken School of Economics, Finland © Emerald Group Publishing Limited 2012 --> Industrial relations Manufacturing industries Value added...

... delivery Value added Defence sector OBCs may be conceptually interesting, but are complicated to implement as they focus on the delivery of outcomes or value‐in‐use, which requires the customer to co‐create or co‐produce the service with the firm. Thus, the role of the customer within the firm's...

... be contacted at: christian.gronroos@hanken.fi © Emerald Group Publishing Limited 2010 Value added Manufacturing industries Industrial relations There are a growing number of publications on service in manufacturing. During the last three years the amount of scholarly articles has...