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Keywords: Work performance
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Journal Articles
Leadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 pandemic
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (1): 71–85.
Published: 12 August 2020
... remotely to keep service businesses running. With limited literature on leadership and virtual work in the service context, this paper aims to report on leadership effectiveness regarding employees' work performance in virtual settings brought on by the COVID-19 pandemic. Design/methodology/approach...
