Issues

Determinants of customer‐perceived service quality: a confirmatory factor analysis approach

G.S. Sureshchandar; Chandrasekharan Rajendran; R.N. Anantharaman
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Determinants of trust in a service provider: the moderating role of length of relationship

Keith S. Coulter; Robin A. Coulter
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The role of cognitions and emotions in the music‐approach‐avoidance behavior relationship

Jillian C. Sweeney; Fiona Wyber
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Serving multiple masters: role conflict experienced by service employees

Beth G. Chung; Benjamin Schneider
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Customer involvement in the selection of service specifications

John E. Swan; Michael R. Bowers; Rajan Grover
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