Issues

2012 Awards for Excellence

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Consumer information search and credence services: implications for service providers

Kathleen Mortimer; Andrew Pressey
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Adopting self-service technology to do more with less

Toni Hilton; Tim Hughes; Ed Little; Ebi Marandi
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Internet forums and negotiation of healthcare knowledge cultures

Debbie Keeling; Amna Khan; Terry Newholm
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Shopping motivation as a moderator in the retail service evaluation

Sherriff T.K. Luk; Piyush Sharma; Ivy S.N. Chen
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Modelling trust in service relationships: a transnational perspective

Harjit Sekhon; Sanjit Roy; Gurvinder Shergill; Adrian Pritchard
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Exploring switching behavior of US mobile service customers

Arvind Malhotra; Claudia Kubowicz Malhotra
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SERV*OR in China: testing the effect of service orientation on service skills performance

Sherriff T.K. Luk; Ken Lu; Ben Liu
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