Issues

The effect of implicit service guarantees on business performance

Hyunju Shin; Alexander E. Ellinger
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for The effect of implicit service guarantees on business performance

The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Philipp Klaus
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for The case of <a class="link link-uri" href="http://Amazon.com" target="_blank">Amazon.com</a>: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Sport team loyalty: integrating relationship marketing and a hierarchy of effects

Rodoula H. Tsiotsou
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Sport team loyalty: integrating relationship marketing and a hierarchy of effects

Cancer resource centers as third places

Mark Scott Rosenbaum; Jill Smallwood
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Cancer resource centers as third places

Investigating work engagement in the service environment

Donald C. Barnes; Joel E. Collier
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Investigating work engagement in the service environment

Impact of cultural differences on foreign customers' perceived local services

Chinho Lin; Conghoang Nguyen; Binshan Lin
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Impact of cultural differences on foreign customers' perceived local services