Issues

Erratum

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Developing New Services: Improving the Process Makes it Better

Michael R. Bowers
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Adoption of a Service Innovation: a Case Study with Managerial Implications

William E. Warren; C.L. Abercrombie; Robert L. Berl
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Professional Services Referrals: a Model of Information Acquisition

Richard F. Beltramini
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Prepurchase Information‐Seeking for Professional Services

Jon B. Freiden; Ronald E. Goldsmith
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Customer Contact Personnel: Using Interviewing Techniques to Select for Adaptability in Service Employees

Alicia Thompson
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