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Issue
19 March - Volume 40, Issue 1, Pages 1 - 88
20 March - Volume 40, Issue 2, Pages 89 - 281
20 March - Volume 40, Issue 3, Pages 285 - 426
7 May - Volume 40, Issue 4, Pages 429 - 575
14 December - Volume 40, Issue 10, Pages 1 - 86
Volume 40, Issue 10
14 December 2026
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ISSN
0887-6045
EISSN
2054-1651
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Effective complaint management on social networks: the impact of response strategy, type and account on consumer reactions
Silke Bambauer-Sachse
;
Sanja Maria Stuhldreier
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Different shades of sharing in the sharing economy: a prototype theory approach
Payam Akbar
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How and for whom does customer incivility affect employee outcomes? A three-wave survey
Makoto Fujii
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Digital co-waiting: humour, camaraderie and emotional flux during Fortnite’s Black Hole event
Gerard Ryan
;
Othmane Aride
;
Maria del Mar Pàmies
;
Mireia Valverde
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for Digital co-waiting: humour, camaraderie and emotional flux during Fortnite’s Black Hole event
Unexpected utilization of servicescape dimensions to support customers experiencing vulnerabilities
Birgitta Sandberg
;
Leila Hurmerinta
;
Henna M. Leino
;
Jenny Paananen
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Exploring relationship orientations in human–robot value co-creation interactions
Unexpected utilization of servicescape dimensions to support customers experiencing vulnerabilities
Value facilitation practices in micro and small enterprises: empirical evidence from the tourism industry
Erratum: Unpacking task–technology fit: how hotel booking mobile applications’ agility and resilience strengthen trust and stickiness
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