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Journal Articles

How perceptions of firm environmental and social values influence frontline employee outcomes

Colin B. Gabler, V. Myles Landers, Adam Rapp

Journal of Services Marketing (2020) 34 (7): 999–1011.

https://doi.org/10.1108/JSM-10-2019-0376

Published: 30 July 2020

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Journal Articles

Marketing culture to service climate: the influence of employee control and flexibility

Tyler R. Morgan, Adam Rapp, R. Glenn Richey, Jr., Alexander E. Ellinger

Journal of Services Marketing (2014) 28 (6): 498–508.

https://doi.org/10.1108/JSM-08-2013-0226

Published: 02 September 2014

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Journal Articles

An empirical analysis of e‐service implementation: antecedents and the resulting value creation

Adam Rapp, Tammy Rapp, Niels Schillewaert

Journal of Services Marketing (2008) 22 (1): 24–36.

https://doi.org/10.1108/08876040810851932

Published: 22 February 2008

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